Yes. We offer a 30-day return window on most items. Items must be unused, in their original packaging, and accompanied by a valid proof of purchase. Some exclusions apply for hygiene reasons such as food, toiletries, and opened compost.

Please bring your item to the garden centre along with your receipt. If the item is too large to transport, contact us to arrange a collection. A small collection fee may apply. 

Yes. We cannot accept returns on perishable goods, made-to-order items, or anything used or damaged after purchase. This includes opened compost, jewellery, and plants that have not been properly cared for.

Yes. We offer free local delivery on orders of £100 or more. Smaller deliveries are available from just £6.00. Please contact us to check if we deliver to your area.

Yes. Well-behaved dogs on leads are welcome at our garden centre. We also have a separate dog friendly café located next to our main café where dogs are welcome indoors. 

Yes. Gift cards are available in-store and can be used throughout Goulds Garden Centre, our Goulds Dorchester stores, and our cafés. 

Yes. We offer a one-year guarantee on hardy plants, provided they have been properly cared for. Please retain your receipt as proof of purchase.

Yes. Our experienced staff are happy to offer plant care tips and product recommendations. Feel free to ask in-store or use the contact form online.

We aim to provide excellent value and may match local competitors on selected products. Let us know if you’ve found a better price elsewhere.