NORMAL OPENING HOURS
| Mon: | 9:00 am – 5:00 pm |
|---|---|
| Tue: | 9:00 am – 5:00 pm |
| Wed: | 9:00 am – 5:00 pm |
| Thu: | 9:00 am – 5:00 pm |
| Fri: | 9:00 am – 5:00 pm |
| Sat: | 9:00 am – 5:00 pm |
| Sun: | 10:00 am – 4:00 pm |
Customer Service
Website Terms of Use
This website is operated by: Goulds Garden Centre, part of Goulds (Dorchester) Ltd.
Registered Office: 22–23 South Street, Dorchester, Dorset DT1 1DA
Company Number: 00405869 (England & Wales)
Use of the Website
This website is intended for informational use only.
You may not misuse the site (e.g., for fraudulent or illegal purposes).
We may update content or remove access at our discretion.
About Us
All content on this website is owned by or licensed to us. You may not copy, distribute, or reproduce any material without prior permission.
Intellectual Property
We are not responsible for the content or security of third-party websites linked from this site.
External Links
We do our best to ensure the accuracy of information but do not guarantee its completeness or timeliness. We are not liable for any loss arising from use of this site.
Liability
All images used on this website are for illustrative purposes only. Products, packaging, and displays may vary in-store. We aim to ensure all information is accurate, but some variations may occur.
Although our website does not sell products online, our in-store returns policy is outlined below.
We want you to be happy with your purchase. If you’re not satisfied, you can return most items within 30 days of purchase, provided they are:
- In saleable condition (unused and in original packaging).
- Accompanied by proof of purchase
Changed your mind?
If you’ve simply changed your mind, we’ll be happy to offer an exchange or refund, as long as the above conditions are met. Please note: this does not affect your statutory rights.
Faulty Items
If your item is faulty, damaged, or not as described, you are entitled to a refund, exchange, or replacement in line with your legal rights.
At Goulds Garden Centre, we aim to provide excellent service. If you are unhappy with any part of your experience, please let us know.
Please return the item to the store with proof of purchase.
For queries, contact our customer service team at: customerservices@gouldsstores.co.uk
You can make a complaint by:
- Speaking to a team member in-store
- Emailing: CustomerServices@gouldsstores.co.uk
- Writing to: Goulds Garden Centre, Littlemoor Road, Weymouth, Dorset DT3 6AD
We take all feedback seriously and aim to resolve complaints fairly and promptly.
We want our customers to buy from our stores with confidence and we will match the price of any item you find cheaper in any other high street retailer locally.
Terms and conditions apply.
What do we mean by High street retailer?
What we mean is any retailer that is approved as an official seller by the brand owner and that has a physical or internet presence that is based in the UK.
What will we match?
We will match the price of the item plus any delivery charge. The item must be an exact like for like item and must be instock at the time of the price match.
How Do I Claim a Price Match?
You will need to:
Either – Come into Store with the details of the alternative retailer with the same items at a cheaper price.
Or – Email us at Customerservice@gouldsstores.co.uk with the details
Or – Telephone the store (during trading hours)