NORMAL OPENING HOURS
| Mon: | 9:00 am – 5:00 pm |
|---|---|
| Tue: | 9:00 am – 5:00 pm |
| Wed: | 9:00 am – 5:00 pm |
| Thu: | 9:00 am – 5:00 pm |
| Fri: | 9:00 am – 5:00 pm |
| Sat: | 9:00 am – 5:00 pm |
| Sun: | 10:00 am – 4:00 pm |
Customer Service
Website Terms of Use
This website is operated by: Goulds Garden Centre, part of Goulds (Dorchester) Ltd.
Registered Office: 22–23 South Street, Dorchester, Dorset DT1 1DA
Company Number: 00405869 (England & Wales)
Use of the Website
This website is intended for informational use only.
You may not misuse the site (e.g., for fraudulent or illegal purposes).
We may update content or remove access at our discretion.
About Us
All content on this website is owned by or licensed to us. You may not copy, distribute, or reproduce any material without prior permission.
Intellectual Property
We are not responsible for the content or security of third-party websites linked from this site.
External Links
We do our best to ensure the accuracy of information but do not guarantee its completeness or timeliness. We are not liable for any loss arising from use of this site.
Liability
All images used on this website are for illustrative purposes only. Products, packaging, and displays may vary in-store. We aim to ensure all information is accurate, but some variations may occur.
Although our website does not sell products online, our in-store returns policy is outlined below.
We want you to be happy with your purchase. If you’re not satisfied, you can return most items within 30 days of purchase, provided they are:
- In saleable condition (unused and in original packaging).
- Accompanied by proof of purchase
Changed your mind?
If you’ve simply changed your mind, we’ll be happy to offer an exchange or refund, as long as the above conditions are met. Please note: this does not affect your statutory rights.
Faulty Items
If your item is faulty, damaged, or not as described, you are entitled to a refund, exchange, or replacement in line with your legal rights.
At Goulds Garden Centre, we aim to provide excellent service. If you are unhappy with any part of your experience, please let us know.
Please return the item to the store with proof of purchase.
For queries, contact our customer service team at: customerservices@gouldsstores.co.uk
You can make a complaint by:
- Speaking to a team member in-store
- Emailing: CustomerServices@gouldsstores.co.uk
- Writing to: Goulds Garden Centre, Littlemoor Road, Weymouth, Dorset DT3 6AD
We take all feedback seriously and aim to resolve complaints fairly and promptly.
We want our customers to buy from our stores with confidence and we will match the price of any item you find cheaper in any other high street retailer locally.
Terms and conditions apply.
What do we mean by High street retailer?
What we mean is any retailer that is approved as an official seller by the brand owner and that has a physical or internet presence that is based in the UK.
What will we match?
We will match the price of the item plus any delivery charge. The item must be an exact like for like item and must be instock at the time of the price match.
How Do I Claim a Price Match?
You will need to:
Either – Come into Store with the details of the alternative retailer with the same items at a cheaper price.
Or – Email us at Customerservice@gouldsstores.co.uk with the details
Or – Telephone the store (during trading hours)
Work With Us
Immediate Start Available
We’re looking for a dedicated and enthusiastic Sales Assistant to join our busy and expanding team at our family-run garden centre.
As a proud family run business, we take real pride in creating a welcoming environment for both our customers and our team. We’re looking for someone who shares our values and is passionate about delivering excellent customer service.
What you’ll be doing:
- Providing friendly, helpful service and engaging with customers
- Assisting customers with purchases, including larger or heavier items
- Unloading deliveries and supporting stock organisation
- Working across our Home, Seasonal and Leisure departments
- Maintaining high standards of visual merchandising and shop presentation
- Supporting the team in a fast-paced, hands-on environment
What we’re looking for:
- A positive, approachable person who enjoys interacting with customers
- A genuine passion for excellent customer service
- Someone who is reliable, hardworking, and a team player
- Visual merchandising experience is an advantage
- Comfortable with a physically demanding role (lifting, moving stock, being on your feet)
What we offer:
- Immediate start
- A varied and active role
- The chance to be part of a growing, family-run business
- A friendly, supportive team environment
If you’re someone who enjoys working in a busy retail setting and takes pride in great service, we’d love to hear from you.
Immediate Start Available
We’re looking for a hardworking and enthusiastic Sales Assistant to join our busy and expanding team within our Gardening Department at our family-run garden centre.
As a proud family business, we’re passionate about what we do and take pride in offering outstanding service to our customers. We’re looking for someone who shares that passion and enjoys helping customers with all things gardening.
What you’ll be doing:
- Providing friendly, knowledgeable customer service
- Assisting customers with purchases across compost, fertilisers, tools, pots and all gardening essentials
- Unloading deliveries and replenishing stock
- Maintaining high standards of department presentation and merchandising
- Offering advice and guidance to customers (full training will be provided)
- Supporting the team in a busy, hands-on environment
What we’re looking for:
- A positive, approachable person who enjoys interacting with customers
- A genuine passion for excellent customer service
- An interest in gardening, with a willingness to learn and advise customers
- Reliable, hardworking and a strong team player
- Comfortable with a physically demanding role (lifting compost, moving stock, being on your feet)
What we offer:
- Immediate start
- A varied and active role
- The opportunity to be part of a growing, family-run business
- Ongoing training and development within the gardening department
- A friendly and supportive team environment
If you have an interest in gardening and enjoy helping customers, we’d love to hear from you.